Refund Policy

14 days, no questions asked

If you’re not happy with Helix Anesthesia, email us within 14 days of any charge and we’ll refund it in full. You don’t need to explain why, and we won’t ask.

This applies to your first payment and to renewals. If a subscription renewed and you meant to cancel, that counts — tell us within 14 days of the renewal and we’ll refund it.

How to request one

Email support@helixanesthesia.com from the address on your account. That’s all we need to find the charge — no order number, no form.

It reaches Anastasia directly. We aim to reply within two business days. Once approved, the refund is issued immediately to your original payment method, and typically appears on your statement within 5–10 business days, depending on your bank. We don’t control that last part.

A charge you didn’t authorize

If you see a Helix Anesthesia charge you did not make, email support@helixanesthesia.com with the date, the amount, and the last four digits shown on your statement. Write “unauthorized charge” in the subject so it is not queued behind ordinary support.

We respond within one business day. If the charge was not authorized by you, it is refunded in full — there is no 14-day limit on this, and you do not need to have an account with us for us to look into it. If we find the charge was made by someone with access to your payment method rather than by us in error, we will tell you what we can see so you can take it up with them or your bank.

You can also dispute the charge directly with your bank or card issuer, and doing so does not affect how we handle your report. Our payments are processed by Stripe; we never see or store your card number.

After 14 days

Cancel anytime from Settings → Manage subscription in the app. Canceling stops future billing and keeps your access until the end of the period you’ve already paid for — you don’t lose the time you bought.

We don’t prorate partial periods after the 14-day window. If something has gone wrong — the app didn’t work, you were charged twice, you were billed for an account you don’t recognize — write to us anyway. Those aren’t refund requests, they’re problems, and we’ll fix them regardless of timing.

Student plans

Same terms. If your verification lapses or your status changes, contact us rather than letting a renewal you don’t want go through.

Founding Member (one-time purchase)

Founding Member is a single payment for lifetime access, not a subscription, so there is nothing to cancel and nothing to renew. If you change your mind, email us within 14 days and we’ll refund it in full, provided your activation code has not been redeemed.

Once a code has been redeemed the account has lifetime access, which can’t be handed back, so refunds after redemption aren’t possible. If your code won’t work, or the app isn’t what you expected, email us before you redeem it and we’ll sort it out either way.

Bought through an app store?

Subscriptions purchased through the Apple App Store or Google Play are billed by that store, not by us, and their refund policies apply. We can’t issue a refund for a purchase we never received. Subscriptions bought through this website are billed by us directly, and this policy is the one that governs them.

Courses

Helix Anesthesia Academy courses are a separate product with their own terms. See the Academy refund policy.

Helix Anesthesia is operated by Helix Ventures LLC, an Oklahoma limited liability company. Payments are processed by Stripe; Helix Ventures LLC is the merchant of record for purchases made through this website.